But when i received this month's bill then i was shocked to see a bill of Rs 3800. I lodged a complaint with the customer care guys regarding the same and they informed me that the plan came into effect only 48 hours after my request and hence they have charged me an excess amount of around 3000 for my internet usage. I wasn't informed formally or via SMS about the change of plans.
They have taken my complaint but have barred my Outgoing services, now they are asking me to pay the bill to resume the service and once they resolve my complaint in 2-3 days they will then adjust the amount in the subsequent bills.
Now my question is, should i pay the bill or wait for 2-3 days for their superior to contact me. And if i decide to pay the bill should i ask the reliance guys to provide me an undertaking that the bill will be adjusted in the next cycles and ask them to provide a revised bill for this month as well? If anyone of you has experienced such a problem, then kindly advise me on the way forward.
Looking forward for your support.