How does the BSNL Broadband One Time Charges work out?

Discussion in 'BSNL broadband' started by sd999, Oct 25, 2012.

  1. sd999

    sd999 New Member

    My earlier broadband plan was the Rs.250 per month plan, and I applied for a change to Rs.500 broadband connection in September.
    I received the bill this month, and the charges shown are as such:

    Bill plan: BBG250 (strangely it is showing 250, when it should be 500)
    BB fixed monthly charge: 1/9/2012 to 2/9/2012: Rs. 16.67
    BB fixed monthly charge: 3/9/2012 to 30/9/2012: Rs. 465.73
    Total Rs. 482.40

    One time charges:
    -----------------
    BB - Plan deposit 1/9/2012: Rs.499
    Installation charges for modem 1/9/2012: Rs.250
    Total Rs. 749

    Although the Rs.500 unlimited plan was to be in effect since Sept 1st, they seem to have charged me Rs.482 for internet usage. Apart from that, they've also charged me the Rs.499 of the one time charges. If they've charged me Rs.499 as a one time charge, then does that mean that next month I won't be charged for broadband monthly charge? Is the Rs.482 valid?
  2. meetdilip

    meetdilip The Wizard

    Talk to the accounts officer. Through phone will do.
  3. sure2k

    sure2k New Member

    Dear sir,
    You have applied for 499 plan I think
    so they have collected Rs 499 as refundable deposit
    Collected rent also correct
    But rupees 250 as installation charge may not be Correct,
    If u have taken a new broadband connection, they will charge as installation charge in the first bill
    If u have purchased modem from bsnl, no installation charge applicable
    clarify with accounts officer, they will adjust the bill amount if incorrect

  4. sd999

    sd999 New Member

    Thank you so much! I just hope talking to the accounts officer would be sufficient. Last date for paying the bill is Monday, and today is a public holiday. I hope the amount would be refunded in the next bill if I pay whatever is on my bill, now?
    Was hoping there would be a way to book an online complaint. Gonna google for that now.

    p.s: Guys, thanks for being here on this forum.
  5. sd999

    sd999 New Member

    Went to the AO and she explained it as such

    BB fixed monthly charge: 1/9/2012 to 2/9/2012: Rs. 16.67 - This charge is the monthly bill for two days according to the Rs.250 plan.
    BB fixed monthly charge: 3/9/2012 to 30/9/2012: Rs. 465.73 - This charge is the monthly bill for the rest of the month according to the UL499 plan. My plan was changed by BSNL on the 3rd of the month.

    One time charges:
    -----------------
    BB - Plan deposit 1/9/2012: Rs.499 - This is apparently a refundable deposit which will be returned when I terminate the broadband connection. Apparently the Rs.250 plan does not have such a deposit.
    Installation charges for modem 1/9/2012: Rs.250 - This amount was wrongly charged, and they will be refunding it next month.

    Calling up the AO's office wasn't much help, since nobody picked the phone. So going there personally helped. Thank you too for helping out :)
  6. meetdilip

    meetdilip The Wizard

    Always welcome :)

Share This Page